Shipping policy
Last updated: September 22, 2026
RecoveryMatch products are made to order and fulfilled by a third-party production partner. Please allow production time in addition to shipping time.
Order processing
Most products are fulfilled within 2–5 business days. Production may take longer during holidays, periods of high demand, product shortages, or for certain product types.
The date an order is placed is not necessarily counted as the first business day. Weekends and holidays do not count as business days.
Shipping estimates and charges
Available shipping methods, costs, and estimated delivery dates are displayed at checkout.
After fulfillment:
• Domestic delivery generally takes 1–8 business days.
• International delivery generally takes 1–20 business days.
These timeframes are estimates and are not guaranteed.
Tracking information is emailed after shipment. Carrier delays, severe weather, customs processing, product availability, and other circumstances outside our control may affect delivery.
Multiple packages
Items may be produced at different facilities and arrive in separate packages with separate tracking numbers.
Customers will not be charged additional shipping merely because an order is divided into multiple packages during fulfillment.
International orders
International orders may be produced or shipped from a facility outside the destination country.
Unless duties and taxes are specifically shown as prepaid at checkout, the recipient is responsible for customs duties, import taxes, brokerage charges, and similar fees imposed by the destination country.
Shipping addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you discover an address error. Address changes are not guaranteed after fulfillment begins.
If a package is returned because it was unclaimed or because the address was incomplete or incorrect, additional shipping charges may apply before it can be sent again.
Lost or delayed orders
If the estimated delivery date has passed, please allow three additional business days for possible carrier delays.
Claims for packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.
If tracking shows “delivered,” please check with household members, neighbors, your local carrier, and secure delivery areas before submitting a claim.
Contact
For shipping assistance, include your order number and contact:
RecoveryMatch.com, LLC
Email: support@recoverymatch.com
Phone: (267) 223-9756
Additional information is available on our Shipping & Returns page.