Frequently Asked Questions

How are RecoveryMatch products made?

Each item is produced on demand through our fulfillment partner after your order is placed. This helps reduce waste and keeps every piece intentional.

When will my order ship?

Production and delivery times vary by product and destination. You will receive tracking information by email once your order ships.

Do products ship separately?

They may. If your order contains different product types, items can be fulfilled from separate facilities and arrive in more than one package.

How do I choose the right size?

Review the size information shown on each product page before ordering. Because items are made to order, we recommend comparing measurements with a similar item you already own.

Can I change or cancel an order?

Production can begin quickly. Contact us as soon as possible after ordering, and we will let you know whether a change is still possible.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and help make it right.

Is RecoveryMatch merchandise affiliated with a specific recovery fellowship?

No. RecoveryMatch is an independent brand created to celebrate recovery, connection, and personal growth. It is not affiliated with or endorsed by any particular fellowship or organization.