Refund policy

Last updated: September 22, 2026

Every RecoveryMatch product is made to order. Please review product descriptions, color selections, and sizing information carefully before completing your purchase.

Returns and exchanges

Because each product is made specifically for the customer, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind.

This policy does not limit any rights provided by applicable consumer-protection law.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the entire item and affected area
• A photograph of the packaging when shipping damage is involved

After an eligible claim is reviewed and approved, we will provide an appropriate remedy, which may include a replacement or refund. Approved quality claims do not normally require the item to be returned.

Lost packages

Claims for packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.

If tracking shows “delivered” but you cannot locate the package, please first check with household members, neighbors, your local carrier, and any secure delivery areas.

Cancellations and order changes

Production can begin shortly after an order is submitted. Cancellations and changes are therefore not guaranteed.

Contact us immediately if you need assistance. If production has already started, we may be unable to cancel the order or change its size, color, design, or delivery address.

Return authorization and costs

Do not mail products to the return address printed on the package. Contact RecoveryMatch before returning any merchandise.

If a return is authorized or required by applicable law, we will provide the proper return address, instructions, and information regarding responsibility for return shipping costs.

RecoveryMatch will cover the approved remedy for qualifying damaged, defective, misprinted, or incorrect-item claims.

Refund timing

Approved refunds are issued to the original payment method. After we process a refund, most financial institutions post it within 5–10 business days. Processing times may vary by bank, card issuer, payment method, and location.

Contact us

For assistance, visit our Contact page or contact:

RecoveryMatch.com, LLC
Email: support@recoverymatch.com
Phone: (267) 223-9756